Help and support.

Calido is operated by a single developer. There is no Tier 1 queue or outsourced helpdesk. Email calido@murat.run and a person replies.

What to include

The more of this you can send in your first message, the faster we can help.

• Account email address (the one you sign in with).
• Username if you have one.
• Device model and OS version (iPhone or iPad: Settings → General → About. Android: Settings → About phone).
• Calido version (Settings → About in the app).
• Approximate date & time of the issue, with your timezone.
• A short description: what you tried, what you expected, what happened instead.

What we can help with

• Sign-in problems, password reset, email verification.
• Missed calls, VoIP push delivery, CallKit ringing.
• Video or audio quality problems during calls.
• Contact requests, blocking, unblocking.
• Privacy requests: data access, export, correction, deletion.
• Safety reports and moderation escalations.
• Account deletion and recovery questions.
• Bug reports, crash reproductions, feature feedback.

Response time

Target: first reply within 2–3 business days, same-day where possible. Safety matters get bumped to the top. Requests requiring investigation (log correlation, code fixes) can take longer; we'll keep you posted.

Languages

English and Turkish. Please write in whichever is more comfortable and we'll reply in kind.

Things support cannot do

• See the content of your calls. They are end-to-end encrypted and never recorded.
• Recover an account that has been fully deleted. Deletion is final after it completes.
• Replace Apple's push infrastructure. When APNs is down, Calido can't deliver calls.

Before you write

If your question is about privacy, please take a look at the Privacy Policy first. If it's about rules, check the Terms of Use. If you want to delete your account, the steps are on the account deletion page.